The Solution

Syntech's role was both as technical support, providing expert advice on the IP-VPN specification and its associated Service Level Agreement, and also as procurement support, providing advice on the tender structure, tender process and the evaluation of the tenders.

Syntech delivered the following outputs to the Hampshire Fire and Rescue Service:

• The technical sections of the ITT, specifying the requirements for the IP-VPN
• A scoring methodology and scoring record in Microsoft Excel

Syntech also attended all the supplier interviews and took part in the selection of the winning tender.

Business Challenge

The main highlights and challenges of the project were working closely with Hampshire FRS to understanding their culture and their requirements.

Results

The outcome of the project was the successful appointment of a contractor to provide an IP-VPN to Hampshire FRS. Feedback from both the customer and the various Tenderers was very positive.

Key Services

• Procurement and writing an ITT and technical specification for a Virtual Private Network (VPN)
• Evaluation of proposals

Client Comment/Testimonial

"I was very impressed with the quality of their work, especially with respect to their technical knowledge and attention to detail. Their consultant was very easy to work with, clearly understood our requirements and quickly tuned in to the culture of our organisation."

Neil Moore, Information Services Manager
Hampshire Fire and Rescue Service