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Measuring Communication Performance for Ambulance
Scottish Police Force
Hampshire Fire & Rescue
Coverage for Kent Police
Northern Ireland Fire & Rescue Service
Essex Police
Melbourne Ambulance Service
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Syntech Systems will work as specialist UK consultants in partnership with Opticon Australia in their winning bid for the Victorian Department of Justice.

The project will advise on the future delivery of radio communications for all emergency services in Victoria over the next seven years. The strategy will take into account user requirements, best use, geographic conditions, network compatibility issues and emergency scenarios such as the bushfires of 2009. Key challenges will be to update system architecture and unify disparate systems, whilst maintaining a flexible and ever-growing network.

 
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Hampshire Fire & Rescue
Hampshire Fire and Rescue Service was seeking to replace the current data network with a IP-VPN provided by an external third party supplier. Syntech was brought in to help write the specification, Invitation to Tender (ITT) and to take part in the tender evaluation process.

The Solution

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Syntech's role was both as technical support, providing expert advice on the IP-VPN specification and its associated Service Level Agreement, and also as procurement support, providing advice on the tender structure, tender process and the evaluation of the tenders.

Syntech delivered the following outputs to the Hampshire Fire and Rescue Service:

  • The technical sections of the ITT, specifying the requirements for the IP-VPN
  • A scoring methodology and scoring record in Microsoft Excel

Syntech also attended all the supplier interviews and took part in the selection of the winning tender.

Business Challenge

The main highlights and challenges of the project were working closely with Hampshire FRS to understanding their culture and their requirements.

Results

The outcome of the project was the successful appointment of a contractor to provide an IP-VPN to Hampshire FRS. Feedback from both the customer and the various Tenderers was very positive.

Key Services

  • Procurement and writing an ITT and technical specification for a Virtual Private Network (VPN)
  • Evaluation of proposals

Client Comment/Testimonial

"I was very impressed with the quality of their work, especially with respect to their technical knowledge and attention to detail. Their consultant was very easy to work with, clearly understood our requirements and quickly tuned in to the culture of our organisation."

Neil Moore, Information Services Manager
Hampshire Fire and Rescue Service

 
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