The Melbourne Ambulance Service (MAS) is part of a joint Police-Fire-Ambulance procurement of a replacement radio service using an ACPO25 system from Motorola. Syntech provided technical quality assurance on the digital radio aspects of the project and acceptance test methodologies as part of a wider support package provided by Opticon Australia. The aim was to ensure that the delivered system, as provided by Motorola, fully met all MAS’ operational requirements.

The Solution

Syntech’s main role was to review the test and design documents provided by Motorola against MAS’ original user requirements to ensure that the delivered system was fit for purpose. A key part of Syntech’s work was to review Motorola’s plans for coverage testing and to ensure that it complied with the industry recommendations contained within TIA TSB88A.

Feedback was provided in a common format and was fed into the joint Police-Fire-Ambulance review process.

Business Challenge

One of the main challenges was working across a 14-hour time differential against very tight deadlines. Syntech developed internal processes to ensure that documents were picked up as soon as they were released, were reviewed by the relevant personnel and that the results were fed back to Opticon and MAS in a timely fashion.

Results

Key Services

• Technical Consultancy
• Review and analysis of documentation
• Coverage testing
  

Client Comment/Testimonial

Syntech’s efforts were a cornerstone of MAS’ whole acceptance process. Commenting on Syntech’s work, Paul Hassell, the MAS Project Manager, said:

“We are very appreciative of Syntech’s efforts and the high quality of their outputs.”