At the start of 2006, the eight Scottish Police Forces launched a joint procurement exercise to obtain a common performance analysis package for the Airwave network. After a thorough evaluation of the packages available on the market, the Scottish Forces selected the Syntech CDR Reporting Tool as their preferred solution.

The Solution

Each month the Forces receive details of every call made by their users. The Syntech CDR Reporting Tool stores these Call Detail Records (CDRs) in an SQL database, enabling quick and easy access to the data. Queries showing the profile of calls made throughout the entire year can be run in a matter of minutes.

The Syntech CDR Reporting Tool has an intuitive, user-friendly interface, allowing the Forces to easily interrogate the CDRs. Typical analysis can range from providing summary statistics such as the number of calls per month or average site utilisation to detailed investigation of individual calls, showing each transaction in a call, identifying who spoke to whom and when.

As part of Syntech’s comprehensive support package, the first Scottish User Group meeting for users of the Syntech CDR Reporting Tool was held in July. The meetings, which are held twice yearly, consist of presentations and real-life demonstrations of how the Syntech CDR Reporting Tool is being used to benefit the various Police Forces. It provides a forum for members of the user community to discuss how they use the Syntech CDR Reporting Tool, share best practice, develop common working methods and provide feedback to Syntech.

Business Challenge

• Co-ordinating implementation and training for all 8 forces
• Ensuring current computer systems were up to the task and could handle the CDR installs

Client Comment/Testimonial

“Representatives from the eight Scottish Forces drew up a comprehensive specification, and approached a number of suppliers. While all of the suppliers that responded had a quality product, Syntech was the only supplier that met the demanding requirements at the time of tendering. I have also been impressed with Syntech’s willingness to work with the Scottish Forces in a flexible manner.”

Alan Thomson,  Lothian and Borders Police